WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), or Debit Card
WHAT ARE MY PAYMENT OPTIONS?
We accept Visa, Mastercard, American Express, and PayPal.
CAN I AMEND MY ORDER?
Once your order has been submitted it is immediately sent for processing. You can amend your order as much as you like before you click “complete order” but after this point, we will be unable to make amendments to your order.
HOW DO I CANCEL AN ORDER?
We are only able to cancel orders within the first 3 hours after the order is placed. After that, the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service, and this includes getting your orders out as fast as possible.
WHAT IS YOUR RETURN POLICY?
If there’s something wrong with your order (defective product, incorrect order, damaged order, etc.), please contact us within seven days from receiving your order, and we’ll be happy to assist you to review the case, and if it is approved, we will be sending a replacement. Please do not return anything before we review the case; our customer service team will review the request and will send further instructions. CleanVirus reserves the right to deny any return request.
You will be responsible for paying for your shipping costs for returning your item. Original shipping charges are not refundable.
CAN I RETURN OR EXCHANGE AN ITEM?
Absolutely! We offer a no questions asked, 30-day return policy. Simply send us an email letting us know you'd like to return or exchange the product. All SALE and PROMOTIONAL items are final sale. We are unable to offer exchanges or refunds on these items.
WHAT IF I RECEIVED A FAULTY ITEM?
We are terribly sorry if this has happened. Email us a clear picture of the faulty product and we will have a new shipment issued within 72 hours.
As soon as you discover a fault, please contact us immediately. If more than 7 days have gone by since your product arrived we can’t offer a replacement.
I HAVEN'T RECEIVED MY REFUND YET.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take up to 10 business days before your refund appears on your bank statement.
If you’ve done all of this and you still have not received your refund yet, please contact us immediately.
WHEN WILL MY ORDER SHIP?
Orders are usually processed and shipped within three working days of purchase.
HOW LONG DOES SHIPPING TAKE?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 7 to 18 working days. Your tracking number will be updated 3-7 days after your order has been shipped.
DO YOU SHIP WORLDWIDE?
Yes, we have great relationships with our shipping partners and are able to ship anywhere in the world, FREE of charge!
WHAT METHOD OF SHIPPING DO YOU OFFER?
We offer FREE WORLDWIDE SHIPPING, on the house :)
HOW LONG WILL MY ORDER TAKE TO DELIVER?
Depending on your shipping address, the table below will provide you with an estimated shipping time, upon dispatch.
|Country/Region||Estimated Shipping Time|
|USA/UK||7-15 business days|
|Canada||10-20 business days|
|Europe||10-35 business days|
|Australia/NZ||7-15 business days|
|HK, Taiwan, China||5-10 business days|
|Malaysia, Singapore, Indonesia, Thailand||7-15 business days|
|Other parts of Asia||10-20 business days|
Shipping times are only estimates and cannot be guaranteed.
Please note that due to the high volume of orders, it can take 3-7 business days to process orders. An email with tracking information will be emailed to you once your order is dispatched.
HOW DO I TRACK MY PACKAGE?
All orders come with a tracking number which you can track directly on our site. Simply click ‘Track my order’ in the email will take you straight to the parcel tracking page where the location of your parcel is updated from dispatch to delivery.
WHERE WILL MY ORDER BE SHIPPED FROM?
We have fulfillment centers across the globe ranging from the USA, Asia, and Australia.
WHAT SHOULD I DO IF I ENTERED INCORRECT SHIPPING DETAILS?
Please contact us immediately if you noticed that your shipping details are incorrect.
Note that we are unable to allow any amendments once your parcel has been dispatched.