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Shipping Policy

Shipping policy

At CleanVirus™️ we sell a variety of items from different destinations, some items are shipped from our local U.S warehouse and some from our International Warehouse.

DHL Express Shipping
DHL Express Shipping takes 4~9 working days. Working days do not include weekends. Public holidays or holiday periods may impact delivery times.

For Items Shipped From Our U.S Warehouse
Free shipping takes around 3-6 working days. Working days do not include weekends. Public holidays or holiday periods may impact delivery times.
For international orders, Standard free shipping takes 5-8 working days. Again, the quoted time does not include weekend days and delays due to public holidays and holiday periods may apply.
If you order a customized product, please expect it to take up to a further 3 working days to give us enough time to make your item.

For Items Shipped From Our International Warehouse
We offer free worldwide shipping and it will take anywhere from 10 – 20 working days for your item to arrive. Again, the quoted time does not include weekend days and delays due to public holidays and holiday periods may apply.

All orders are shipped with tracking and you will receive your tracking number by email as soon as it's available.

Items may be delivered separately
Due to the distributed structure of our supply centers, high shipping costs and changing stock availability we will occasionally ship items separately so faster delivered items won't be delayed. Therefore, items will not necessarily be delivered together, even if ordered at the same time.
The missing items in your order should arrive soon. Sorry for the inconvenience or confusion this may cause but it is done only to avoid a long wait and to reduce shipping costs for you.

Packaging
Items are being stored, shipped and fulfilled by different third party sourcing platform and warehouses and a result may arrive in different packages, branded or unbranded, including branding and/or instructions provided by our sourcing and fulfillment partners. Please note that your order packaging and branding may vary from one item to another.