How to track order
Orders can be tracked at following tracking sites:
- 17 Track - https://www.17track.net/en
- Universal Parcel Tracking - http://parcelsapp.com/en
- DHL - https://www.dhl.com/en/express/tracking.html
Please enter your tracking # to check the status of your order.
Remember: Tracking information is available within 1-3 days from the day we sent you the tracking code.
Please note that these are only estimates for your reference, we do not have any control on high demand, peak seasons, external factors that may delay the processing of your order.
If you have any questions or concerns regarding your order please let us know via email@example.com or via the contact form and we'll get back to you within 24 hours.
Order, address, size or variant changes must be corrected within 2 hours of ordering from the date and timestamp. After 2 hours, any changes will be attempted but no guarantees on the changes are to be made after 2 hours from ordering.
If we agree to a refund, our policies apply to the following below inside the link, unless otherwise stated. Customers are responsible to pay for shipping expenses to ship the product back to us if we agree to a refund or return.
Our Refund Policy can be found here: https://cleanvirus.co/policies/refund-policy
Our Shipping Policy can be found here: https://cleanvirus.co/pages/shipping-policy
Our Terms of Service agreement can be found here: https://cleanvirus.co/policies/terms-of-service
Q: I've received certain items, but not all items from my order?
A: We ship our products from different warehouses around the world, and always do our best to ship your items from the closest warehouse to your location. However, this might mean that some items arrive on different dates than others, as they are shipped from different warehouses. We are constantly working on stocking up our warehouses with as many products as we can. Rest assured, you will get all your items.
Q: Why isn't my tracking number working?
A: Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers' systems. International shipping usually takes between 1-3 weeks, so you can estimate that it will take about that long from the time your package ships until you'll receive it. If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped.
Q: The tracking number says delivered, but I haven't received my order?
A: All domestic delivery issues become the responsibility of carriers once it’s been shipped from our warehouse. Please contact your local post office for more information.